Privacy policy

Information We Collect

At FurSoleil, we collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, shipping address, and payment details when you make a purchase
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, products viewed, and interaction with website features
  • Cookies: We use cookies to enhance your browsing experience and analyze website traffic

How We Use Your Information

We use collected information for the following purposes:

  • To process and fulfill your orders for pet products
  • To communicate with you about your orders and provide customer support
  • To improve our website and product offerings
  • To prevent fraud and enhance security
  • To comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Payment processors to complete transactions
  • Shipping carriers to deliver your orders
  • Service providers who assist with website operations
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us through our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of sensitive data
  • Secure payment processing
  • Regular security assessments
  • Access controls to personal data

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date.

Contact Us

For any questions about this Privacy Policy or your personal data, please use the contact form on our website.