Terms of service

1. General Terms

By accessing and using FurSoleil.com ("Website"), you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and purchasers of pet products including harnesses, carriers, beds, clothing, scratching posts, leashes, costumes, bird supplies, cat litter, and backpacks.

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.

2. Product Information

All product descriptions, images, and specifications on our Website are for informational purposes only. While we strive for accuracy, we cannot guarantee that all information is error-free or that colors will display accurately on all devices.

Products are intended for pet use only. Proper sizing and usage is the customer's responsibility.

3. Order Processing

Order confirmation does not constitute acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspected fraud.

International customers are responsible for any customs duties, taxes, or import fees.

4. Limitation of Liability

FurSoleil shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Product misuse or improper fitting
• Unauthorized product modifications
• Acts beyond our reasonable control (natural disasters, etc.)
• Third-party services (shipping carriers, payment processors)

Our maximum liability shall never exceed the purchase price of the product in question.

5. Intellectual Property

All content on this Website, including text, graphics, logos, and product designs, is the property of FurSoleil and protected by international copyright laws.

Unauthorized use, reproduction, or distribution of any content without express written permission is strictly prohibited.

6. Returns & Refunds

We accept returns within 30 days of delivery for unused, unwashed products in original packaging with tags attached. Customer is responsible for return shipping costs.

Refunds will be processed within 14 business days of receiving returned items. Sale items and customized products are final sale unless defective.

Defective or damaged items must be reported within 7 days of delivery with photographic evidence.

7. Dispute Resolution

Any disputes shall first attempt resolution through good-faith negotiations. If unresolved, disputes shall be settled through binding arbitration in [Jurisdiction] under [Arbitration Rules].

Claims must be filed within one year of the incident. Class actions are waived.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

9. Contact Information

For questions regarding these Terms, please contact us through the customer service form on our Website.